Wholesale Shipping & Payment Information

Shipping Costs

Shipping costs for wholesale orders are calculated based on the total weight of the order and the delivery location.

All orders are dispatched via reputable courier services such as FedEx, UPS, or other trusted providers. We will select the most economical shipping option available for your order.

Shipping charges will be added to your final invoice and must be paid along with your order.

Payment Terms

All wholesale orders must be paid in full before shipment or collection, including any applicable shipping charges.

The only exception is for wholesalers with an approved credit account, which is available to UK-based wholesale customers only. Orders placed on an approved credit account will be subject to the agreed payment terms.

Dispatch & Delivery Times

Orders will be prepared and dispatched once payment has been received and the goods are ready for shipment, unless an approved credit account is in place.

Estimated dispatch and delivery times are provided as a guide only and may vary depending on stock availability, order volume, courier schedules and the destination country.

We always aim to dispatch orders as promptly as possible and will advise you of any significant delays where possible.

Courier Deliveries & Delays

While we take care to ensure orders are dispatched promptly and securely, delivery times cannot be guaranteed.

Occasionally, delays may occur due to courier services, customs clearance, adverse weather conditions or other circumstances beyond our reasonable control.

We will always do our best to assist with any delivery enquiries or issues.

Order Collection

You are welcome to arrange collection of your wholesale order, either personally or through your own courier or collection service.

All collections must be agreed and arranged with us in advance, with a confirmed collection date and time.

Please do not arrange collection until you have received confirmation that your order is ready.

Customers arranging their own courier are responsible for organising and paying for the collection service.

All orders must be paid in full before collection unless you have an approved UK wholesale credit account.

Import Duties & Taxes

All country-specific import duties, customs charges, taxes and any additional fees imposed by the destination country are the sole responsibility of the wholesaler.

These charges are not included in our product prices or shipping costs and must be paid by the wholesaler when required.

Please familiarise yourself with your country's import regulations and any applicable charges before placing your order.

If a shipment is delayed, refused or returned due to unpaid customs duties or taxes, any additional costs incurred, including return shipping, storage or handling fees, may be charged to the wholesaler, where permitted by law.

Delivery Addresses & Failed Deliveries

Please ensure that all delivery details provided are complete and accurate when placing your order.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

Any additional courier charges incurred due to incorrect addresses, unsuccessful delivery attempts or requested changes to delivery details may be passed on to the wholesaler.

Damaged, Missing or Incorrect Goods

We take great care when preparing and packing wholesale orders to ensure they arrive safely and correctly.

Please inspect your delivery as soon as possible upon arrival.

If any items are damaged, missing or incorrect, please contact us within 48 hours of receiving your order, where reasonably possible.

We kindly ask that you provide your order number, details of the issue and clear photographs of any damaged goods or packaging to help us investigate and resolve the matter promptly.

We will review any reported issues and work with you to find an appropriate resolution.

This reporting time frame does not affect any applicable statutory or contractual rights.

Order Tracking

Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.

This will allow you to follow the progress of your shipment and check its estimated delivery date directly with the courier.

If you have any questions regarding your delivery, please do not hesitate to contact us.

Our Commitment

We value our wholesale customers and aim to make the ordering, shipping and delivery process as straightforward and reliable as possible.

If you have any special shipping requirements or would like to discuss collection arrangements, please contact us before placing your order and we will be happy to assist.